Privacy Policy

When you visit our makerspace, use our website, or just talk with Fairfield County Makers Guild ("FCMG", "we", or "us"), you tell us personal information about you. You deserve to know how we use it. This privacy policy explains:

• what information we collect from you
• why we collect it
• how we use that information
• how we share that information
• how you can change how we collect information and communicate with you

We’ve tried to keep this policy as simple as possible, but, if you’re not familiar with technology terms such as “cookies,” you can learn about them here: https://iapp.org/resources/glossary/.

If you have any questions about the policy, please contact us by e-mail at info@fcmakers.org.

We encourage you to read this policy carefully. Please note that this policy is part of our website Terms of Service. And please do not use our services or provide personal information to us if you do not accept all the terms of this policy. Your using the site or giving us information means you are agreeing to this policy.

What does personal information mean?

Personal information is non-public information that personally identifies you. This includes your name, address, email address, and phone number. It also includes information provided on liability waivers such as your Date of Birth and Emergency Contact Information, as well as the instructions you give us about how we communicate with you.

How do we collect information about you?

Information you provide to us

We collect personal information you give to us directly. For example, we collect it:

• when you talk to us in person or in meetings with our staff
• when you register for an account or membership
• when you apply for classes or events
• when you sign a liability waiver
• when you make customer service requests
• when you access our website, networks, or access control apps through your desktop, laptop, tablet, or phone

Information we collect automatically when you use our services

We may automatically record certain information when you use our online services or physical facility. This may include:

• Security Footage: We operate security cameras within our facility for the safety of our members and equipment.
• Access Logs: When you use our app-based entry system, we record the date and time of your entry.
• IP address or other device address or ID
• web browser and/or device type
• the web pages or sites that you visit just before or just after you use our services
• the dates and times that you visit, access, or use our services

We may also collect information about your interactions with our email messages, such as whether you opened, clicked on, or forwarded a message.

Information we collect from other sources

We may collect personal and non-personal information from third parties such as payment processors, event platforms, and communication tools. For example, when you pay for membership via PayPal or join our workspace on Slack. In that case, we’ll see information associated with that account, such as your name and email.

If we combine or associate information from other sources with personal information we collect from you, we will treat the combined information as personal Information and treat it as described in this policy.

How do we use personal information we collect?

We use personal information to provide better service to you and to improve our operations.

For service reasons

• provide you with services and facility access
• respond to your requests and questions
• verify your identity, including during account creation and password reset processes
• verify liability waivers are signed and accurate
• resolve disputes, collect fees, and troubleshoot problems
• provide information about our pre-approved and other promotional offers

For learning about our users

We use automatically-collected information to learn about usage trends and preferences of our users. This helps us:

• personalize our services
• personalize our communications
• monitor the use of our online services generally
• generally do a better job for our users

When do we share your information?

We do not share your personal information with organizations or individuals outside of Fairfield County Makers Guild except as follows:

With your consent

We may share personal information outside of Fairfield County Makers Guild when we have your consent to do so. Please note that we do not sell, rent, or otherwise share personal information with third parties for their direct marketing purposes without your consent.

For service reasons

We may share personal information with Third-party payment processors (e.g., PayPal), Communication platforms (e.g., Slack), Third-party email marketing services, and partners that provide hosting, maintenance, and other services for us.

For legal reasons

We may share personal information with law enforcement agencies, courts, or others when legally required.